Refund policy
Refund Policy
Soft Survival
At Soft Survival, we exclusively offer digital products, including ebooks, audiobooks, printable files, and other downloadable content.
Due to the nature of digital products, all purchases are considered final.
1. No Refunds
Once a purchase has been completed and access to the digital file has been provided, refunds, cancellations, or exchanges cannot be issued.
This policy applies because digital products cannot be returned after they have been downloaded or accessed.
2. Technical Issues
If you experience any technical issues related to:
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File downloads
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Corrupted files
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Access problems
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Non-functioning download links
Please contact us, and we will assist you as quickly as possible.
3. User Responsibility
The customer is responsible for:
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Providing a valid email address during purchase
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Safely storing downloaded files
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Ensuring their device and software are compatible with the provided files
4. Exceptions
In exceptional circumstances, Soft Survival reserves the right to review refund requests on a case-by-case basis. However, approval of such requests is not guaranteed.
5. Contact Information
For any questions regarding your order or digital products, please contact us at:
6. Acceptance of This Policy
By completing a purchase through our online store, you acknowledge and fully accept this Refund Policy.